Welcome to Luv Bento!

Refund policy

Return and Exchange, Refund policy

Refund Policy

You are entitled to claim return, exchange and refund in 14 days from delivery date for any reason.

A condition of refund depends on the reason.

* If your claim is raised after 14 days from delivery date, we will not provide any refund except special reason.

 

<Faulty Product>

  • * Damaged or Incorrect Product delivered
  • * Significantly different from image shown or described to you.

Please contact ‘ info@luvbento.com as soon as possible.

We will send you new items or provide full refund. All postage will be covered by Luv Bento.

 

<Returning by personal reason >

You are still entitled to receive a refund in 14 days from delivery date in any personal reason as follow.

  • You made mistakes in your order
  • Simply you changed your mind
  • Your circumstance has changed and you don’t need items anymore.

However all cost comes out from the goods return must be covered by customers. After we confirm the goods has been returned in proper condition we will process your refund.

No refund will be made if the product is used, broken, lost or damaged or in any way unfit for return.

Cancellations

A cancellation is only accepted by Luv Bento before the delivery arrangements are made. Please contact us as soon as possible.